Should your Gifford-McMahon cold head or your cryo pump by one of the manufacturers
SHI-APD Cryogenics (formerly Air Products) RICOR (formerly Edwards) Advanced Research Systems (ARS)
or your recirculation chiller by
Applied Thermal Control
not cool down sufficiently any more or start to generate strange noises we are a good choice
to solve your problems. We are official service partner of these manufacturers and would be
happy to assist you.
Please, keep in mind that the adsorbers of the Helium compressors have to be exchanged every
10.000 - 15.000 h (depending on the model) to avoid any fatal oil contamination of the cold
head.
Cold head maintenance can usually be done on site, in most cases without breaking the
vacuum above the system. This minimizes the shut-down time of your system to a few hours
(unless major technical problems occur).
Alternatively, you can send us your cold head or/and compressor and we will maintain
or repair them promptly and reliably.
Before a maintenance or repair of a cryo pump please download our
contamination declaration form (PDF-File, 47KB) and complete and return it to us before shipping the pump.
Shipping
Cold heads and cryo pumps must be packed with great care to avoid any damage during
shipping. Styrofoam pellets must not be used as packing/insulation material because the relatively
heavy devices tend to "float" around in the box/crate and may be severely damaged in case
the box is dropped!
Compressors and recirculation chillers should be shipped on a skid/palette to
ensure an upright position. Turning over or even tipping the device may cause severe
damage!
Of course, you can get all necessary consumables and spare parts for the products
of our partner companies through us. |